What format should my photos be in?
Photos are recommended to be in .jpg format. While .png files are accepted for photos, we recommend photos be in .jpg format. For best print quality, photos should be at least 4MB at 300 dpi. Resolution below 50 Mpix. Long edge below 10000 Pix. The maximum file size is 50 MB.
We also recommend you make any edits or color corrections prior to uploading your photos.
How do I upload photos from my Windows computer?
To upload photos from your Windows or Mac computer, start a project or open the project that you are working on by going to your Customer Account and selecting the “My Projects” icon. Once inside your project, select “Images” from the left side menu, then choose the Icon where your photos are located under the “Add Photos” section.
A new window with your computer files will open. Look for the folder where your photos are stored. After selecting the photos that you need for your project, click on “Open”.
After selecting the photos to upload, you will be able to view them in your workspace. You can choose the “ Autofill” button to have your photos automatically placed into your photobook or you can choose individual photos and drag them to where you want them placed.
How do I add text to my book?
To add text to your project, first click the “Text” button located on the right side of your workspace. This will create an empty text box. Click on the text box and begin typing to add your text. You can also move, resize, color and rotate a text box using the Text Tools Bar.
How do I add more pages to my book?
In the Page Editor, located at the bottom of your screen, select where you would like to have the extra pages added. To add extra blank pages to your project, select the Add Blank Page Icon located on the right side of your project screen. To delete pages, select the page that you want to have deleted and select “Remove”.
How do I change the layout of my page to incorporate/add more photos?
Changing the photo layout of your page is easy. Just select the “Layouts” option on the far right of your project screen and the available different photo layouts will appear. You can select from 1 -10 photo layout options. Once you have selected a layout with the number of photos that you need, click on the down arrow to expand and view to select how your photos can be arranged. You can add your selected photo layout to your book by clicking on it and dragging it to the photo page you are editing.
How do I change the background pages to my book?
You can change the background pages to your theme while working on your project without changing the content you have already created. To do so select “Backgrounds” from the theme editing menu on the left of your workspace. Select the “Edit background” button and using the scroll bar, you can scroll down to see recommended available backgrounds, as well as other backgrounds, images and typography.
You can drag and drop your selected new background or image. When you are done, select the “Done” button to continue working on your photobook.
How many pages can my Photobook have?
Each of our books has a minimum of 10 sheets, printed on both sides for a total of 20 pages. Our hardbound and spiral photo books can have a maximum of 310 pages and our Layflat books can have a maximum of 80 pages.
How do I edit my Images and my Text?
You can edit an image or a text box by selecting it. An edit box will appear displaying multiple icons. Hover over any icon to display its’ function. To resize the image/textbox, click on the image and select a corner, and click moving in to reduce or moving out to enlarge the image.
How can I find a project I was working on?
Select the Profile icon located at the top of your screen in order to view your account information. This will take you to “My Account” page where your account settings and information will be visible. Select “My Projects” to view currently saved projects or select “Order History and Details” to view previous orders.
How can I see my Order History?
You can view your Order History by selecting the Profile Icon at the top of the page and going to “My Account” and selecting “Order History”. It will contain all the orders that have been placed since your account was created.
When can I expect my shipment?
The date you can expect your items to arrive depends on the amount of time it takes to process your order as well as the shipping method you select.
See your order confirmation or shipment confirmation e-mail for actual expected dates. Depending on the shipping method selected, your order should arrive within the following time frames after processing is completed;
Standard Ground 3-5 business days
Expedited 2 business days
Delivery times are based on business days in the continental US. Delays may be experienced around the holidays
How can I track my order?
As your Orders are shipped, you will receive a shipping notification via email that will contain a tracking number. You may click on the link to track your shipment. You may also find your order’s status by going to “My Account” and selecting “Order History”.
What if I need to cancel my order?
If you need to cancel your order, you may do so by contacting our customer service within an hour of placing your order.
You can contact us via email at support@honeybeeprint.com or by calling us at 801-796-7777.
How do I create an account?
You can create an account using your email address and then selecting the “Create an Account” button. This will bring up your Personal Information Page where you can fill out all required fields and set up a password for your account. You will also need to check the Privacy Policy and cookies notice checkbox.
When you are done, select the Register button. You will be directed to “My Account Page” where you can add your Payment information and Shipping Address.
You should receive a welcome email from Honey Bee Print with your Login details letting you know your account has been created.
What if I can’t remember my password?
Make sure that your login details (Email and Password) are correct. If you have forgotten your password, you can click on “Forgot Password” link. An email asking you to reset your password will be sent via email.
How do I contact you?
If you can’t find your answer here on our Help page, feel free to reach out to us via Chat or Email. Hours of operation listed below.
We are available to chat:
Monday – Friday 8:00 AM to 5 AM MST
or
Email us at support@honeybeeprint.com
